Privacy policy

Frank AI Academy ("we", "us") respects your privacy. This policy explains what personal data we collect through this website, why we collect it, and your rights under UK data protection law (the UK GDPR and the Data Protection Act 2018). We help organisations use AI responsibly, so we hold ourselves to the same standard.

Who we are

Frank AI Academy Ltd is the data controller for personal data collected through this website. We're a private limited company registered in England and Wales (company number 17131303). You can contact us about anything in this policy at info@frankaiacademy.com.

What we collect

We only collect personal data you choose to give us, for example when you fill in our contact form or email us. This may include:

• Your name and email address
• Your organisation's name and type
• Anything you write in your message

Cookies and tracking

This website does not use cookies, analytics or advertising trackers. Our fonts are hosted on our own server, so visiting the site doesn't send your data to third-party font services.

How we use your data, and our lawful basis

• To reply to your enquiry and arrange calls you request. Lawful basis: our legitimate interests in responding to people who contact us.
• To provide services you've asked for. Lawful basis: performing a contract with you or your organisation, or taking steps at your request before entering into one.
• To keep records we're legally required to keep, such as invoices. Lawful basis: legal obligation.

We won't send you marketing emails unless you've agreed to receive them, and you can unsubscribe at any time. We never sell or rent your personal data.

Who we share it with

We use a small number of trusted providers to run this website and our business, who process data only on our instructions:

• Formspree: processes and delivers the messages you send through our contact form.
• Email provider (Microsoft 365): stores and delivers our email.
• Netlify: hosts this website and may log technical data such as IP addresses for security.

Some providers may store data outside the UK. Where that happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations (including the UK–US Data Bridge) or the UK International Data Transfer Agreement.

How long we keep it

If you contact us but don't become a client, we keep your enquiry for up to 2 years and then delete it. If you become a client, we keep business records for up to 6 years after our work together ends, for legal and accounting purposes.

Children and pupil data

This website is intended for adults, such as business owners, teachers and school leaders, and we don't knowingly collect personal data from children through it. When we work with schools, any pupil data is handled on the school's instructions, under its data protection policies and a written agreement, and is never collected through this website.

Your rights

Under UK data protection law you have the right to:

• access the personal data we hold about you
• have inaccurate data corrected
• have your data deleted
• restrict or object to how we use your data
• receive your data in a portable format
• withdraw consent at any time, where we rely on consent

To use any of these rights, email info@frankaiacademy.com. We'll respond within one month.

Complaints

If you're unhappy with how we've handled your data, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk or on 0303 123 1113.

Changes to this policy

If we update this policy, we'll post the new version here with a new "last updated" date.